HUMAN RESOURCES / BUSINESS COMMUNICATIONS CERTIFICATE
BUS097 CUSTOMER SERVICE
Thursday, June 12, 9:00-4:00
Instructor: Ann Wells, CEU: 6
Course Rate: $95
Because of fierce competition, good customer service will be the deciding factor in whether people return to your place of business. This course teaches techniques for creating and maintaining positive customer service.
MGT027 MANAGING EMPLOYEE CONFLICT
Tuesday, July 8, 9:00-4:00
Instructor: Celestine Allen, CEU: 6
Course Rate: $95
Transform conflict into a positive, productive force. Respond to on-the-job conflicts quickly and effectively. Get beyond immediate tensions and disagreements to the root causes of any interpersonal conflict.
BUS042 TIME MANAGEMENT
Thursday, July 24, 1:00-4:00 p.m.
Instructor: Ann Wells, CEU: 3
Course Rate: $45
Take charge of your time clock! Develop strategies to get projects started and finished. Conquer procrastination, delegate effectively, set goals and priorities and handle interruptions.
BUS161 PRESENTATION SKILLS
Tuesday, August 5, 9:00-4:00
Instructor: Conner Vernon, CEU: 6
Course Rate: $95
Learn to create a dynamic and professional image, develop techniques for delivering a presentation that works, gain control over speaking situations by using the 5 P's, handle anxiety before you make a presentation and use media to enhance your presentation.
Register on line today to reserve your place in class. Payment is expected within five days of on line registration. You may call for credit card payment at (334) 983-0005 or toll free (866) 291-0317. To mail payment, write check to Troy University and send to: Continuing Education Center, P.O. Box 8368, Dothan, AL 36304.
PHR/SPHR EXAM PREPARATION COURSE - COMING THIS FALL
Totally on-line for the first time!
Designed for HR professionals who wish to sit for the PHR/SPHR certification exam. It is intended for professionals who have at least two years of exempt-level HR work experience. It is strongly recommended that PHR candidates have two to four years of exempt-level HR work experience and SPHR candidates have six to eight years of exempt-level HR work experience . Students are advised to determine if they are eligible to sit for the exam prior to registering. To find out who is qualified, please check the Certification Handbook at http://www.hrci.org/Certification/2008HANDBOOK/.
Course includes: SHRM Learning System
Access to online study tools
Online practice exams with up-to-date content
Study tips
Interactive assignments
Certificate of completion
Course begins September 8. The next testing window will be December 1, 2008 - January 31, 2009.
9th Annual Wiregrass
Human Resource Management
Forum and Vendor Fair
"Challenges of the Changing Workforce"
April 9, 2008
8:00am-4:00pm
Members: $50; Non-members: $75
Sony Hall
Brochures will be mailed in
March. To receive your copy
call the Continuing Education Center at 334-983-0005.
